Refund policy

Shipping & Return Policy

Thank you for shopping with us! We appreciate your business and want to ensure you have a clear, straightforward experience. Please review our policies below before making a purchase.

1. Shipping Policy

  • Processing Time: All orders are processed and packed within 3–5 business days before they leave our facility.

  • Shipping Time: Once shipped, delivery typically takes 3–7 business days depending on your location. You will receive a tracking number via email as soon as your package is on its way.

  • Lost or Stolen Packages: We are not responsible for packages marked as "Delivered" by the carrier. Please contact the shipping carrier directly to resolve delivery or delivery-location issues.

2. Return Policy

Because our products are handled with care, all sales are final. We do not accept returns or issue refunds unless an item arrives defective, damaged, or incorrect.

  • Damaged, Defective, or Wrong Items: If your order arrives damaged, defective, or you received the incorrect item by mistake, please contact us at support@motiondriven.com within 7 days of delivery.

  • Please include your order number and clear photos of the damage or mistake so we can verify and replace it immediately at no additional cost to you.

3. Exchange Policy

If you need a different size or style, we welcome exchanges within 30 days of delivery, subject to the following conditions:

  • Condition: Items must be completely unworn, unwashed, and in their original, sellable condition.

  • Shipping Costs: The customer is responsible for shipping costs both ways. This means you will cover the cost to ship the original item back to us, as well as the shipping cost to have the new item mailed out to you.

  • Value Restrictions: Exchanges must be for an item of equal or lesser value.

    • Please note: If you exchange for an item of lesser value, no partial refund will be given for the financial difference.

How to Start an Exchange or Claim

To initiate an exchange or report a damaged item, email us at [Insert Email Address] with:

  1. Your Full Name and Order Number

  2. The reason for the exchange or damage claim

  3. (For damages) Clear photos of the product issues

Important: Please do not mail items back to us without contacting our support team first. Unauthorized returns cannot be processed or tracking matched to your order.